Refund policy

LETMOBEL RETURN AND REFUND POLICY

 

  1. INTRODUCTION

Thank you for purchasing from Letmobel. This Return and Refund Policy (this “Policy”) addresses how Letmobel handles all refunds, returns, and replacements requests related to your purchases via this website (this “Website”).

We accept returns for a refund or replacement if (i) you are not satisfied with your purchase; (ii) the item is damaged or any part is damaged or faulty before delivery; or (iii) the item delivered is different from what you ordered.

  1. RETURNS

You have exactly 30 calendars to initiate and return an item, starting from the day the order was delivered to you. In addition to this, the item that is subject to return must be unused, with the complete parts, and in the original packaging (this does not restrict your right of inspecting your order), and you must present the receipt or proof of purchase. To initiate a return, please first contact us to inform us.

All returnable items must be shipped to our address at 221 Barren Spring Dr. Houston, TX, 77090. Upon receiving your return, we will inspect it and inform you via your order email address if it qualifies for a refund or a replacement, depending on the circumstances. Ensure you return the item using a trackable shipping company. Letmobel will not be liable for losses that occur during the process of returning the item.

  1. REFUND/REPLACEMENT

Once we received and confirm your item, we will refund the purchase price to your original payment method within a few days, depending on the policy adopted by your payment method provider.If your return is due to a wrong or damaged product, you will be entitled to a replacement. We will ship the replacement via the same shipping method.

  1. RETURN SHIPPING FEE

If your return is due to you merely changing your mind, you will bear the cost of returning it to Letmobel. However, if the return is due to an item damaged in transit or the item is the wrong one, we will bear the shipping cost. In any case, you are advised to use a trackable shipping method when returning the item. Letmobel will not be liable for any risk of loss when returning the item.

  1. CONTACT US

For more information regarding returns, refunds, and replacement, please contact us.